Frequently Asked Questions

BS3621 is the thief-resistant standard mandated by most UK home insurance providers for final exit doors (such as wooden front and back doors). These locks feature specific anti-pick, anti-drill, and bolt-strength requirements. Romans can inspect your current setup and upgrade your locks to ensure your insurance policy remains fully valid.

Romans travels in a fully stocked van carrying a vast inventory of British Standard locks, night latches, anti-snap euro cylinders, and uPVC gearboxes. Because he operates as a self-contained mobile workshop, over 95% of lock changes and repairs are completed on the spot during the very first visit, saving you from waiting days for parts.

Every lock change, uPVC mechanism repair, and piece of hardware installed comes with a comprehensive 12-month warranty covering both parts and labour. As a trusted local business, Romans provides a reliable aftercare service—if there is an issue with the workmanship or material within a year, it will be rectified free of charge.

Yes, RJ Locksmith Services is a fully vetted and Checkatrade Approved local business. This means Romans’ credentials, insurance, and quality of work have been strictly audited by the UK's leading trade directory. You can view dozens of genuine, 5-star reviews from local homeowners and businesses on our profile.

Yes. For traditional timber doors, Romans installs 5-lever mortice locks conforming to British Standard BS3621, which carry the official Kitemark required by most UK insurers. For uPVC and composite doors, he fits high-security TS007 3-star anti-snap cylinders. Every lock change is tailored to ensure your property remains fully secure and your insurance policy stays valid.

Every quote given by Romans is a fixed-price quote based on the information provided. There are no hidden surcharges, no mileage fees, and no nasty surprises when the bill arrives. The price agreed upon is the price you pay.

Yes, for uPVC and composite doors, Romans always recommends and installs high-security anti-snap cylinders. Standard euro cylinders can be quietly broken in seconds using basic tools. Upgrading to a lock with built-in snap lines and anti-drill pins ensures your home is protected against modern burglary methods.

Romans works with all types of doors. Composite doors use a similar multi-point locking system to uPVC doors but often require specific cylinder sizes and handle alignments. He stocks a wide range of premium euro cylinders tailored specifically for the thicker profiles of modern composite doors.

While Romans provides a rapid response for emergencies like lockouts, a large part of his work involves planned bookings. You can schedule a convenient time for him to audit your home security, replace dated window handles, upgrade garage locks, or fit fresh British Standard deadlocks.

Yes. RJ Locksmith Services supports high-street shops, local offices, landlords, and commercial property managers. Whether you need to change locks after an employee leaves, install digital keypad locks, or implement a master key system for restricted staff access, Romans handles commercial security efficiently.

For your convenience, Romans carries a mobile card terminal in his van. He accepts all major credit and debit cards (including Visa and Mastercard), contactless payments, and cash. A full VAT receipt or invoice is always provided on completion of the work.

Yes, most UK insurance providers strongly advise changing the locks when moving into a new property. There is no way of knowing how many spare keys are floating around with previous owners, tenants, or builders. Romans can swap the cylinders quickly to ensure you are the only one with access to your new home.

This is usually a sign that the internal gearbox inside your door mechanism has snapped. The key turns the cylinder, but the broken gears can no longer retract the locking hooks or rollers. Do not force the handle, as this can cause more damage. Romans can open the door safely and replace the central gearbox on the spot.

Yes, this is called a "keyed-alike" system. Romans can professionally configure your new euro cylinders or mortice locks so that your front door, back door, and patio doors all operate using the exact same key. This eliminates a heavy bunch of keys without compromising your security.

Avoid trying to force it out with tweezers or glue, as this often pushes the broken fragment deeper, ruining the cylinder. Romans carries specialist key extraction tools to cleanly remove the snapped piece. In most cases, he can save the lock itself, but if the cylinder was already faulty, he can replace it immediately.

Not necessarily. A sagging handle can be caused by a worn internal spring inside the handle backplate itself, or it could point to a failing spring inside the multi-point lock gearbox. Romans will diagnose the exact cause and replace only the worn-out part rather than charging you for a whole new system.